This week's crisis is not as obvious as those in the past. In Los Angeles, an 84-year-old woman and her sister were running to catch a commuter train when another woman stood up and pushed her onto the tracks. She later died in the hospital.
The woman and her sister were running to catch a train owned by the Los Angeles County Metropolitan Transportation Authority (Metro), and I think this incident could turn into a crisis for the company because people can ask, "What are you going to do to keep this from happening again." The company's name was released in the article, but there was no statement from them about the incident. There was also no mention of the incident on the company Web site.
Maybe the Metro does not think this is a big deal. But even if it isn't it still would have been smart for the Metro to say we are sorry this happened at our station, incidents like this are rare and we have a good safety record.
Read the full article here.
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