The Carnival Splendor was 200 miles south of San Diego when and engine room fire cut its power on Monday. No passengers or crew members were hurt and the fire was put out. But, the ship was left floating with no air conditioning, hot water, or telephone service. Cargo planes have been loaded to take food to the Splendor, and tugboats are on the way to tow the ship to the closest port in Ensenada, Mexico. From Ensenada, passengers will be bussed back to California.
In my opinion, Carnival Cruise Lines is handling this crisis as though they had a plan for situations like this. Actions have been taken to get the passengers back to California quickly and as comfortably as possible. They have provided a telephone number for family members of passengers to call with their concerns. The CEO of Carnival released a statement apologizing for the situation:
"We know this has been an extremely trying situation for our guests and we sincerely thank them for
their patience. Conditions on board the ship are very challenging and we sincerely apologize for the
discomfort and inconvenience our guests are currently enduring."
Carnival is also offering reimbursement to the passengers for this trip as well as vouchers for a free cruise in the future.
Carnival's quick actions, transparency, and caring for the passengers should keep the company from receiving a negative image in the public's eye. The comments on this article are positive, saying things like this is how customers should be treated during these types of situations. I have cruised on a Carnival ship before, and this situation will not prevent me from cruising with them again.
Read the full article here.
No comments:
Post a Comment